General information:

STROH MEDICO GmbH

CVR: HRB18147HL
Lily-Braun-Strasse 48
23843 Bad Oldesloe
DE – Germany

CVR: HRB18147HL

Tel: + 49- (0) 4531 679276
Email: mail@strohmedico.com

Bank: Sparkasse Holstein, 23843 Bad Oldsloe, Germany
Account No. 179202007
IBAN: DE82 2135 2240 0179 2020 07

Danish service center:

Tel: +45 45 86 67 12
Email: mail@strohmedico.com
Establishment year: 2005

The following conditions apply to all transactions between the customer and:

Stroh Medico Lily-Braun-Strasse 48
23843 Bad Oldesloe

DE-Germany
CVR: HRB18147HL
mail@strohmedico.com
Webshop: www.strohmedico.com

prices:

The prices you have purchased on the website are valid. In all prices, VAT is inclusive
Only postage and handling fee of 65 kr. Incl. VAT for goods less than 500 kr.

Order:

This must be done via:
– our website: strohmedico.com

Sales / Delivery:

Usually shipped the item within 1-3 business days. Delivery time is 1-2 days.

If your order is not a warehouse, the order will be shipped when we can make a complete delivery – often 3-4 business days.
If the notified email address is correct, you will receive an order confirmation as well as a status mail when the shipment is delivered to DHL

If the shipment is not received within 6 working days of the order please contact Stroh Medico for inquiry of the shipment.

Flex delivery with DHL is at the customer’s own risk
Returns of DHL to Stroh Medico due to incorrectly stated address or “unpatched shipping” is due to the additional postage customer itself.

Payment:
“Pay”:
– For MasterCard / Visa / Dankort payment, please use the following on the card:
Card number: the 16 digits on the front of the payment card.
Expiry date: indicated on the front page.
Control digits: the last three digits in the field on the backside.
– No charge is charged with payment cards.

The amount of the goods is deducted only when the goods are shipped. You can never withdraw a larger amount than you have approved at the time of purchase.

Product Information:

On our website you will find the essential characteristics of the product.

Returns:

As a consumer, you have 14 days of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item or you receive the last item in physical possession when it comes to an agreement on multiple items ordered in one order and delivered individually.

You must, within 14 days of receipt, inform us that you wish to cancel your purchase. The notice must be given by contacting us per. phone (0045 45866712. or, email@strohmedico.com. In your message, please let us know clearly that you wish to exercise your right of withdrawal. You can not regret simply by refusing the receipt of the item without giving us a clear notice about this.

Return:

You must send your order back to us without unnecessary delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must pay the direct costs for the return of the goods. You bear the risk of the item from the time of delivery.
Lack of original packaging may be a depreciation, so in order to be sure to receive all the money back, it is recommended that the item be returned in original packaging.
Please note that you will not return delivery costs if you regret part of your purchase.

Goods except for the right of withdrawal:

The following product types are exempt from the right of withdrawal:

Delivery of goods that are manufactured according to the consumer’s specifications or have been given a distinctive personal touch.
Delivery of goods which may be considered to be deteriorated or outdated quickly (including food and goods to be kept in store).
Delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return and where the seal has been broken after delivery.
You will lose your right of withdrawal if:

– you break the seal on goods that, for health or hygiene reasons, are not suitable for return.

– You are blooming on the products.

Item status when returning it:

You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it for real use.

If the product is tested in addition to what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.

Refund of purchase amount:

If you regret your purchase, you will receive the amount you have paid back to us. In the case of a depreciation you are liable for, this purchase amount will be deducted.

If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (but no additional costs due to your choice of delivery other than the cheapest form of standard delivery we offer) without undue delay and at all circumstances within 14 days from the date we have received notice of your decision to withdraw this agreement. We make such a refund with the same method of payment that you used for the original transaction, unless you explicitly agreed otherwise.

We can withhold the refund until we have received the return, unless you have submitted documentation before returning it.

If you regret the purchase, the item must be sent to:

Stroh Medico GmbH, Lily-Braunstrasse 48, 23843 Bad Oldesloe, DE- Germany
“Complaint”

We do not receive packages without shipment or packages sent per. COD.

Complaint:

The Code of Conduct of the Buying Act may apply to goods purchases.
Stroh Medico, according to the Purchasing Act, provides 2 years’ right of complaint from receipt – subject to the durability of the product and the correct storage of the product. This means that you can either get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen due to incorrect use of the product or injurious behavior. You can advertise within “reasonable time” that you have discovered the lack of the item. If you advertise within two months after the defect has been discovered, the complaint will always be timely.

When returning a complaint item, where a copy of the invoice must always be sent, the instructions of Stroh Medico must be followed.

The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.
The item is sent to:

Stroh Medico
Lily-Braun-Strasse 48
23843 Bad Oldesloe
DE-Germany

When you return the item, please provide a detailed description of the problem.
We do not receive packages without shipment or packages sent per. COD.

If the item (s) ordered has not been received no later than 7 working days after the stated shipping date, we encourage you to contact Stroh Medico GmbH as soon as possible.

Privacy Policy:

To enter into an agreement with Stroh Medico, the customer must register with 4 personal details: Name, address, telephone number. and email address.

The registration made ensures that Stroh Medico can deliver the ordered product correctly to the customer.
The 4 personal information is not disclosed to third parties and is not used for the dispatch of unsolicited promotional material.
The following employees have access to the information: management and bookkeeping.

The personal data stored by password is stored for 5 years, after which the information is deleted.
Possibly. questions regarding the registration please contact mail@strohmedico.com
Data Responsible: Stroh Medico

As registered with Stroh Medico, you are always entitled to send us your objections to registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act. For further information, please contact: mail@strohmedico.com

No agreements can be concluded with persons under 18 years of age.

cookies:

A cookie is a name for the fact that a user’s behavior on a network is recorded on the user’s own hard drive. In this way you can be “recognized” at the next visit when you return to the website to order. No personally sensitive data is stored as information about your payment card or password in a cookie, but information about your behavior on the website.

EU Commission Appeals Office
If you are a resident of another EU country, you can use the EU Commission’s online complaint portal when filing a complaint. Complaints submitted here: Click here:
When submitting a complaint, please enter our email address: mail@strohmedico.com

Terms of trade are last updated 09.11.2017.

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